IT Outsource Ltd. performs a daily monitoring of server platforms and data backups in order to be aware of the productivity, to avoid any hardware or software problems and to ensure the proper functioning of the server infrastructure.
When there is a problem report or a request from a client, the IT specialist of IT Outsource Ltd. connects to the network of the client via encrypted communication (VPN) and resolve the problem as soon as possible. When a specific problem occurs, that can not be resolved remotely, our IT specialist visit the customer on site.
How to report for a problem or request:
- On-line trouble ticket system.
For remote Access: IT specialists are going to resolve the problem immediately or no later than an hour.
On-site : If the problem requires a site visit, it is going to take from one to three hours, depending on the location and the traffic.