About IT Outsource
Selection of SLAs that fit your requirements. Remote and On-site support.
{About us}
Our Core Foundations
IT Outsource is a Sofia-based IT services company. We run the IT of manufacturers, distributors, life-sciences companies, logistics and professional-services firms in Bulgaria and the Gulf, as their outsourced IT department or alongside their in-house team. Every environment we manage is documented, every change is recorded, and every recommendation is backed by an assessment you can read.
{Our mission}
We believe technology should make your business stronger - never slow it down.
For over a decade we’ve designed, built and supported the IT that businesses depend on, combining deep technical expertise with a genuine understanding of what our clients need to succeed.
We cover the full lifecycle of business IT: assessing and designing infrastructure, implementing servers and cloud platforms, securing and backing up your data, and providing ongoing support that keeps everything running. Whether you need a single project delivered or a long-term IT partner, we adapt to the way you work.
Our core practice
Microsoft 365
Tenant migrations (Google Workspace to Microsoft 365, tenant-to-tenant consolidations, Box and file shares to SharePoint), identity and device security with Entra ID, Intune and Defender, and the monthly administration that keeps a tenant healthy after go-live.
Migrations
Google Workspace, tenant-to-tenant, Box and file shares
Identity & devices
Entra ID, Intune and Defender
After go-live
Monthly tenant administration
{Values}
How we work
01
We take ownership
When you work with us, your IT is our responsibility. You get one accountable team and one point of contact.
02
We stay certified and current
Our multi-skilled professionals are certified across the platforms we support, and we stay up to date so you don’t have to.
03
We respond quickly
Timely issue response is built into how we operate – because every minute of downtime has a cost.
04
We’re efficient with your budget
We recommend what you actually need and design solutions that deliver long-term value.
05
We write it down
Runbooks, change records, backup and recovery procedures and security baselines, documented per client, so nothing depends on one person’s memory. For regulated clients we deliver this as formal SOPs and validation packages.
At a glance
End-to-end services
Support, infrastructure & cloud
Certified multi-skilled team
One partner for all your technology needs
Clients in Bulgaria and the Gulf
Bulgarian and English
Contracts, documentation and support
Our platforms
Microsoft 365 · Azure · Google Workspace · VMware / Proxmox · Veeam
{Our Team}
Meet the Experts Behind Your IT Success
For over ten years, we have delivered expert IT support, infrastructure management, and custom solutions to help businesses optimize performance, enhance security, and scale with confidence.
Vasil Andonov
Co-owner & CEO
Stefan Atanasov
Co-owner
{Testimonials}
What Our Partners Say
Throughout our collaboration, IT Outsource LTD has demonstrated a practical and structured approach to IT management and problem resolution. Rather than focusing only on immediate technical fixes, their team investigates underlying causes and provides sustainable solutions.
This approach was particularly evident during a security incident affecting our environment. IT Outsource LTD promptly investigated the matter, identified the underlying cause, supported containment and remediation, and provided management with a clear report describing the incident, actions taken, and recommended improvements.
Their assessment and gap-analysis activities have also provided tangible value. Reviews of SharePoint permissions, annual penetration testing, and assessments of our device-management policies have resulted in specific, prioritized, and evidence-based findings that we could directly act upon.
Most importantly, IT Outsource LTD works as a trusted partner. They proactively identify opportunities for improvement and clearly explain available options and associated considerations, allowing us to make informed decisions.
Based on our experience, we recommend IT Outsource LTD to organizations seeking a reliable Microsoft 365 and IT security partner, particularly in regulated industries. I would be happy to provide further details upon request.
Monika Atanassova
Chief Quality Officer, PDC FZ-LLC
I would like to express our sincere gratitude to our partner IT Outsource Ltd. since 2009 for the achieved results of our corporation. The development of a strategic platform for our business and clients and the fast and adequate reaction when solving different cases and problems give us the opportunity to appraise them for their services and recommend them as a reliable partner.
Alexander Kolev
CEO, Fresh and Food Logistics
We would like to express our satisfaction for being a client of IT Outsource Ltd. since the beginning of 2014. We have trusted the construction and maintenance of the entire IT infrastructure to them. As a result of their unconditional professionalism and constrictive ideas, our company not only optimize and increase the efficiency of our business processes, but also warrant the security and reliability of the entire information stream.”
Danail Kishkin
CEO, Pharmastore Ltd.
IT Outsource Ltd. was our consultant at a very important moment of M.J. Dairies development. Year 2011 was the year of implementing and introducing new IT systems, building reliable data base and network communication as part of our Business Consolidation Project.
We are really pleased of their professional services including the approach and the positive results that we have seen over the years. The performed audit and detail analysis followed by the right advice, proposed suitable solutions, needed Information systems and support laid the basis of our current IT environment.
The communication between our and their team was clear and focused. Their instructions were implemented as our new standard for work. We want to express our gratitude to IT Outsource Ltd.! We see IT Outsource Ltd. as a reliable partner for our next IT Project.
Bilyana Andonova
Finance Manager, M.J. Dairies
We entrusted IT Outsource Ltd. with the ongoing technical support of our workstations and equipment, as well as the setup of our server infrastructure and backup systems. Their onboarding process was flawless. All our requirements and tasks are currently being handled professionally, and the response from the IT Outsource Ltd. team is both prompt and effective. We appreciate their responsiveness and expertise; they work with enthusiasm and diligence, demonstrating a truly responsible approach to us as a client.
We would not hesitate to choose them again. The company consistently meets our requirements in a professional and responsible manner.
We recommend IT Outsource Ltd. to anyone looking for excellent service and outstanding results!
Construction Company "Bulstrait" OOD
We contacted IT Outsource Ltd. upon the recommendation of another partner following a series of IT system failures, partial loss of critical information, crypto-virus incidents, and data leaks. Given the specific operational model of our pharmacy chain, establishing a stable IT environment was crucial to our success.
In IT Outsource Ltd., we found a reliable partner to whom we entrusted our entire information infrastructure, receiving high-quality service and professionalism in return.
Further confirmation of the quality of their work came during our GDPR certification process; the audit revealed that our security standards and data protection measures were at an exceptionally high level.
We made the right choice in selecting an IT partner capable of achieving this; we thank the team at IT Outsource Ltd. and are pleased to utilize their services in our business operations.
TMT Globalpharm EOOD
From 2019 to the present, the company has provided subscription-based maintenance and monitoring for the network equipment, workstations, server infrastructure, and archive management system, and has developed software for an electronic document workflow registration system for the company I represent.
All activities are carried out in compliance with regulatory and contractual requirements, to a high standard of quality, and within the agreed timeframes.
Domain Boyar International EAD
FairPlay International AD (FPI) is a Bulgarian company with a history spanning over 29 years and is a recognized leader in the country’s construction and real estate investment sectors. At the core of FPI’s philosophy lies a commitment to innovation and continuous improvement aimed at creating a better living environment. The company invests in the construction and development of residential buildings, logistics parks, hotels and holiday resorts, commercial properties, and agricultural projects. FPI has developed over 500,000 m² of diverse real estate and employs a workforce of more than 450 people.
We would like to express our great satisfaction with our collaboration with IT Outsource Ltd. During 2021 and 2022, the company successfully executed several significant projects for FairPlay International AD, including the establishment of an IT environment, the implementation of new technologies, substantial upgrades to our existing network infrastructure, and enhancements to the security of our information systems. The IT Outsource Ltd. team currently maintains our company’s entire IT network, performing daily monitoring of all systems and ensuring the rapid prevention and resolution of any issues.
We believe that IT Outsource Ltd. possesses the capacity to meet the digital development needs of any company or institution, providing prompt and precise support for information systems. We recommend IT Outsource Ltd. as a reliable and trustworthy partner, characterized by an established work style, high professionalism, and extensive experience in fulfilling its commitments.
FairPlay International AD
We would like to express our gratitude to the IT Outsource Ltd. team for their dedicated work and professional support!
Thanks to them, we have made significant strides in optimizing Infomed’s IT architecture, ensuring robust information security and optimal, uninterrupted system operations. Before we signed a maintenance agreement, they conducted an audit and proposed a solution tailored to our specific needs. Since then, we have had the peace of mind that comes from knowing they are responsive to our requirements – providing expert advice and professional support. They deliver fast, high-quality responses whether dealing with urgent situations or addressing major strategic and optimization issues.
They are one of the few teams that possess expertise at both operational and managerial levels. We feel confident turning to them with any questions regarding IT.
