IT Services
Everything your business needs from IT, in one place
From day-to-day support to full infrastructure projects and custom solutions, IT Outsource delivers a complete range of IT services under one roof. Below is what we do – mix and match to fit exactly how your business runs.
How we help your business
We keep your business running
Your computers, email and systems just work – and when something breaks, we fix it fast.
We protect what matters
Your data is secured, backed up and recoverable, so a problem never becomes a disaster.
We help you grow
As your business expands, we make sure your technology keeps up – without wasted spend.
We build the tools you need
We move you to Microsoft 365 - safely
Email, files and devices migrated in planned waves, with your people working throughout and data verified at every wave.
We prove your security works
Phishing simulations, access reviews and penetration tests, so you know before an attacker does.
Our Services
The specifics behind each service group – for those who want to see exactly what is included.
01
Managed IT Support
What it means for you
Someone reliable to call when technology gets in the way – so your team stays productive and your systems stay online.
Managed IT with a written SLA
Ongoing support is delivered under a service agreement with defined response and resolution times, monthly monitoring and maintenance, and a monthly service report you can hand to management or an auditor.
Defined response and resolution times
Monthly monitoring and maintenance
Monthly service report
Choose the level of involvement that suits you
Complete IT Support
We become your IT department. End-to-end responsibility for your systems, users and infrastructure, with proactive monitoring and a single point of contact.
Joint IT Support
We work alongside your in-house team, adding specialist capacity and expertise where you need it most.
Specialized IT Support
Focused support for a specific technology, platform or system that needs expert hands.
Project IT Support
Dedicated support for a defined project – from rollout to migration – delivered on time and to scope.
02
IT Infrastructure
What it means for you
Your infrastructure is everything behind the scenes that keeps your business working – servers, networks, data and security. We assess it, improve it, and keep it running.
Review and audit
A full health-check of your current setup, so you know exactly what you have and where the risks are.
Consolidation and virtualisation
Running more on fewer machines to cut costs and simplify management (virtualisation means one physical server safely does the job of several).
Design and setup
Planning and building the right systems for how your business works today and where it’s heading.
Choosing and installing the right tools
We help you select the best-fit technology and get it up and running.
Security
Protecting your systems and data from threats and unauthorised access.
Backup and disaster recovery
Keeping your data safely backed up with a tested recovery plan, so an outage never becomes a lasting setback.
Networking
Reliable connections between your people, offices and systems.
Licence
Keeping your software properly and cost-effectively licensed, with no compliance surprises.
03
Microsoft 365 & Cloud
What it means for you
Moving your email, files and devices to Microsoft 365 without losing data, access rights or working days.
Google Workspace → Microsoft 365
Full migration of Gmail, Drive, Shared Drives and identities, in waves, with path-length, permission and duplicate-name issues resolved before cutover.
Tenant-to-tenant and consolidation
Merging companies or brands into one tenant: Exchange, OneDrive, SharePoint and Intune-managed devices, with licence uplift planned in.
Box and file shares to SharePoint
Structured libraries and permissions instead of a copied folder tree.
Tenant set-up and hardening
Entra ID, Conditional Access, MFA, Intune device management for Windows and macOS, Defender for Business / Endpoint, device-level data-protection policies.
Azure
Server workloads and backup targets in Azure, with cost reviews to remove what you no longer use.
04
Cybersecurity & Compliance
What it means for you
Knowing your defences work and being able to show it – to management, insurers, auditors or a regulator.
Security assessment and hardening
Identity, device, email and cloud configuration reviewed against Microsoft security baselines and fixed.
Attack simulation and penetration testing
Phishing and attack simulations and penetration testing, with a report your board can read.
Incident response
Account compromise, business-email compromise and cloud-account abuse investigated, contained and documented, with evidence you can use with partners, insurers or law enforcement.
Monitoring and SIEM
Microsoft Sentinel and Defender alerting, tuned to your environment.
Compliance documentation
IT security, change, backup, incident and vendor-assessment procedures aligned to ISO 27001 and, where required, GxP / GAMP 5 and 21 CFR Part 11 – including computerised-system validation of Microsoft 365 workloads.
ISO 27001
GxP
GAMP 5
21 CFR Part 11
05
Backup & Disaster Recovery
What it means for you
The “engine room” of your business – where your systems and information live – set up properly and looked after, so it’s fast, safe and always available.
Server and database check-up
Ensuring the systems that store and run your business are healthy and performing well.
Security
Keeping your systems and data protected.
Communication
Reliable email and messaging that your team can depend on.
Virtualisation
Getting more out of your equipment by running several systems on one machine, which lowers cost.
Backup strategy
Keeping dependable copies of your data, ready to restore whenever you need them.
Virtualisation platforms
VMware vSphere, Proxmox VE and Hyper-V: design, hardening and day-to-day operation.
Backup and recovery
Veeam for servers and Microsoft 365, tested restores, and off-site or cloud copies; documented recovery runbooks for SQL and line-of-business systems.
Network and remote access
MikroTik, Ubiquiti and enterprise firewalls, site-to-site VPN between offices, plants and warehouses, and secure remote desktop for field and finance teams.
Business Apps, Automation & AI
Business Apps, Automation & AI we work with
We work with trusted, industry-standard platforms – so you’re building on proven, secure technology. Here’s what we deliver, and why it’s useful.
Microsoft Azure
Instead of buying and maintaining your own servers, you rent secure computing power from Microsoft’s cloud and pay only for what you use. It scales up or down as your business changes.
Microsoft 365
The everyday tools your team already knows – email, Word, Excel, Teams – always up to date, available on any device, and secured to business standards.
Virtualisation (KVM)
A cost-saving approach that lets one physical machine safely do the work of several. It reduces the equipment you need to buy and run.
Microsoft Entra ID, Intune and Defender
Who can sign in, from which device, and what happens when something looks wrong – managed centrally, with multi-factor authentication and device compliance enforced automatically.
Google Workspace
We administer and secure Google Workspace as well – and we are the team to call when you want to move from it to Microsoft 365, or to run both side by side during a transition.
Veeam
Backup for servers, virtual machines and Microsoft 365 data, with restores tested on a schedule rather than assumed.
Easy Order
Our own platform for managing orders from start to finish, cutting manual work and errors.
Custom online platforms (B2B & B2C)
Tailor-made websites and web tools that connect to your existing systems and grow with your needs.
Not sure which services you need?
Tell us about your setup and we’ll recommend the right mix.
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Frequently asked questions
Have questions about our IT services or technical processes?
How we ensure the stability and security of our server infrastructure?
When there is a problem report or a request from a client, the IT specialist of IT Outsource Ltd. connects to the network of the client via encrypted communication (VPN) and resolve the problem as soon as possible. When a specific problem occurs, that can not be resolved remotely, our IT specialist visit the customer on site.
How do we handle technical issues and support requests?
When there is a problem report or a request from a client, the IT specialist of IT Outsource Ltd. connects to the network of the client via encrypted communication (VPN) and resolve the problem as soon as possible. When a specific problem occurs, that can not be resolved remotely, our IT specialist visit the customer on site.
How to report for a problem or request?
When there is a problem report or a request from a client, the IT specialist of IT Outsource Ltd. connects to the network of the client via encrypted communication (VPN) and resolve the problem as soon as possible. When a specific problem occurs, that can not be resolved remotely, our IT specialist visit the customer on site.
What is our response time?
When there is a problem report or a request from a client, the IT specialist of IT Outsource Ltd. connects to the network of the client via encrypted communication (VPN) and resolve the problem as soon as possible. When a specific problem occurs, that can not be resolved remotely, our IT specialist visit the customer on site.